Helpdesk for Magento 2
Allows customers and admin to create support tickets for their orders with additional features of specific order item or the entire order. Admin can create different departments, assign tickets to relevant departments and can discuss things internally regardings tickets. All activities will be notified by an email to customers and admin.
- Allow customers/admin to create and manage tickets.
- Select Specific product item or the entire order.
- Flexible ticket assign and track system.
- Receive instant email notifications.
- Create multiple departments.
- Customizable Predefined Frequent Response.
- SuperAdmin feature for managing all tickets.
- Internal discussion for assignees regarding tickets.
- Reopen and Auto close tickets after specified days.